Are you a motivated self-starter that still enjoys being part of a team? Do you have a client-first attitude and enjoy helping others? Do you have comprehensive knowledge of technical and operating systems? As Field Services Systems Engineer, you will be a very intricate part of daily operations and provide a high level of technology support to our clients.

About PCI:

PCI is Western New York's Leading Information Technology Service Provider. For 40 years, PCI has focused on our Core Client relationships, controlled growth and IT Infrastructure Support Services. Our Clients can leverage IT and industry expertise within cloud computing, IT-as-a-Service, IT security, and service desk. At PCI, our mission is to provide certainty in an uncertain world – enabling our employees and clients alike to sleep better at night.

PCI’s commitment to you:

As a Field Services Systems Engineer, you will design, develop, support, and maintain our clients’ hosted systems infrastructure. You will develop, modify, test, and maintain the systems and make updates to system-related installation documentation. Work is client onsite generally independent and collaborative in nature. The Field Services Systems Engineer contributes to moderately complex aspects of a project.

You might be a great fit if you have experience with:

  • Face-to-face client communication while maintaining a friendly, professional attitude
  • Microsoft – Server OS, M365, Windows 10, Exchange Online, HyperV, Azure Future
  • Group Policy
  • End-user and server anti-virus security/MFA
  • Backup deployment, troubleshooting and support utilizing ArcServe and Barracuda
  • Switching/Networking L3 awareness

The Field Services Systems Engineer will:

  • Test system security and integrity, implemented designs, application developments and other processes related to infrastructure.
  • Coordinate and perform additions and changes to systems, investigations, analyses, recommendations, configurations, installations and testing of new hardware and software.
  • Participate in planning, design, and technical review and implementation for new infrastructure.
  • Develop, maintain, and interpret information, system usage, functional specifications, and detailed design documentation and diagrams in relation to enterprise class servers.
  • Provide technical consultation, training, and support to other IT staff.
  • Develop, maintain, and update a library of technical documentation.
  • Travel to client locations within the WNY area, so reliable transportation is required.

FLSA Category - Exempt, full-time.

Supervisory Responsibility – No

Location – Buffalo, NY

Compensation: $56,000 -$93,000 per year

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