In a perfect world, every aspect of your IT would run smoothly at all times. Of course, in the real world, we all know that’s not the case. So when your team hits a technical issue, you need the right support to resolve the issue quickly with a personal touch.
At PCI, our Help Desk utilizes a proven, sophisticated process aimed at first-call resolution and complete user satisfaction.
Trained On-Shore Support
Based in our Buffalo, New York headquarters, our Help Desk technicians are continuously trained in the highest technical and customer care standards.
Day or night, our team is ready to help you with any and all of your IT problems or challenges.
PCI’s Help Desk adheres to the best practices framework established by IT Infrastructure Library (ITIL).
At PCI, fixing your IT problem is only half our job. We also understand that on the other end of the call is a person – likely someone who is upset and frustrated. Our Help Desk technicians provide technical support with a supreme level of patience, and are trained to diffuse emotion and provide a pleasant experience from start to finish.