At PCI, we’ve been delivering expert IT services for over 40 years.
Our journey has been fueled by a passion for technology and a dedication to our clients’ success. With decades of proven experience, we’re more than just an IT provider—we’re a partner that businesses can trust.
Company
Why Choose PCI?
Experience
With over four decades of expertise in IT support and services, we’ve seen it all and solved it all. Our knowledge ensures that we deliver reliable, top-tier solutions for any challenge.
Customer Focus
Building long-term relationships is the heart of what we do. We believe in nurturing trust and delivering consistent, high-quality service.
Technical Excellence
Our team consists of highly skilled professionals with deep technical knowledge. We stay ahead of the curve, providing innovative solutions that keep your business running smoothly.
24 x 7 x 365 SUPPORT
In today’s fast-paced world, business continuity is essential. That’s why we offer unparalleled, around-the-clock support to ensure that your operations never skip a beat.
Our Mission
We are committed to delivering exceptional IT services that enhance operational efficiency and drive business growth for our clients.
Our Philosophy: Client First
For over 40 years, we’ve helped businesses of all sizes and industries realize their full potential. We don’t just sell IT—we solve problems. While technology evolves, our commitment to our clients remains steadfast. Our success is defined by the long-standing relationships we’ve maintained, some spanning decades. We look forward to building the same trust with you.
Core Values:
Selfless
We put the needs of our clients and team members first
Compassionate
We approach every challenge
with empathy and understanding
Tenacious
We are persistent in overcoming obstacles and achieving our goals
Professional
We maintain the highest standards of professionalism in all our interactions
Forward-Thinking
We embrace innovation and are always looking ahead to anticipate the future needs of our clients
Our Team
Mark Gaulin
President & CEO
Mark is the majority owner of PCI and drives the organization’s relentless commitment to its clients and innovative approach to solving business problems through IT solutions. His passion for developing meaningful professional relationships has established a culture at PCI that results in a true partnership with its clients. Mark is a 34-year IT veteran, who serves his community as a philanthropist and through numerous board positions including the Amherst Chamber of Commerce and as the acting Chairman of the ECC Foundation Board.
Joseph Dunlop
chief operating officer
Joseph serves as the company’s COO and Integrator. In his time with PCI, Joseph has established a performance management system which rewards performance and living the company values, selected and implemented a professional services automation platform, helped overhaul the executive leadership team, and positioned the company to achieve success.
Scott Romano
director, client service delivery
Scott is our Director of Client Service Delivery. His Service Delivery philosophy is to build collaborative teams with a focus on delivering strategic services that align with business goals, IT optimization, and continuous improvement. Scott has been in the IT industry for 20 years with experience in industries such as manufacturing, health care, education, and financial services.
Wendy Voglmayr
Director, Finance and Administration
Wendy is the Director of Finance and Admin. Her department supports a variety of areas including A/R, A/P, Billing, Purchasing and Facilities. Wendy has 21 years of professional experience with PCI.
Sean Todtenhagen
Director, quality assurance
Sean is the Director of PCI’s Quality Assurance. Quality Assurance focuses on ensuring that we consistently deliver the highest standards of products and services to our customers. Sean has 20+ years of industry experience with PCI.
Renea Wilczak
director, product & service management
Renea is our Director of Product & Service Management. Boasting 18+ years of IT and Professional experience within PCI, she leads a department dedicated to continuous enhancement and strategic direction of our service bundles and products ensuring a cohesive strategy that drives innovation and maintains our competitive edge.
Jaime Ycaza
Director, client success
Jaime is the Director of Client Success. He has a proven track record in professional, managed and cloud services. Jaime is dedicated to developing, securing, and growing targeted key accounts, aligning his efforts with the company’s broader business objectives. His commitment to excellence and deep expertise in client success make him a vital asset to PCI and its clients.
Ready to take control of your IT?
Don’t wait for a breach to happen. PCI’s IT security services, including vulnerability scanning, endpoint protection, and security awareness training, are designed to keep your business secure from security threats and evolving cyber threats.