Remote Infrastructure Management Services in Buffalo

Maximize Efficiency
with Remote Infrastructure
and Endpoint Management

PCI’s Remote Infrastructure Management (RIM) services streamline your IT infrastructure and offer 24/7 support, helping your business achieve greater cost savings and scalability.

What Is Remote Infrastructure Management?

Remote Infrastructure Management (RIM) refers to the process of managing an organization’s IT infrastructure from a remote location. This includes monitoring, maintaining, and supporting components such as servers, networks, storage devices, endpoints, and IT security—all without being physically on-site.

For companies of all sizes, RIM provides a cost-effective and scalable way to ensure 24/7 uptime, reduce internal IT overhead, and respond quickly to infrastructure issues. Whether it’s identifying network bottlenecks, applying software patches, performing backups, or managing cloud resources, a remote infrastructure management solution allows your business to stay agile and secure.

At PCI, our RIM services are designed to deliver proactive, round-the-clock IT infrastructure support. Our team monitors your systems in real-time, troubleshoots incidents before they disrupt operations, and ensures your infrastructure aligns with your business goals.

Why Remote Infrastructure Management is Essential for Business Growth

A robust and scalable IT infrastructure is the backbone of any successful business. Whether your business uses traditional IT infrastructure or has moved to a hybrid cloud model, managing infrastructure internally can be both costly and complex. That’s where PCI’s Remote Infrastructure Management (RIM) services come in.

By outsourcing your infrastructure management to PCI, you can reduce operational costs, improve efficiency, and scale your infrastructure to meet changing demands. Our RIM services cover everything from data storage and cloud services to network components and operating system support, ensuring your business infrastructure operates smoothly and securely.

Our Remote Infrastructure Management Services

PCI offers a wide range of RIM services designed to manage every aspect of your IT infrastructure remotely. From local area networks (LAN) to cloud computing environments, we ensure your systems are optimized and secure at all times.

24/7 Monitoring and Support

Your business never sleeps, and neither does your IT infrastructure. PCI’s 24/7 monitoring and support ensures your network components, data center, and software applications are continuously operational. Our proactive monitoring detects and resolves issues before they become major problems, ensuring maximum uptime.

Proactive Issue Resolution: We continuously monitor your IT environment, identifying potential problems early and addressing them before they escalate.
Real-Time Alerts: Immediate notifications allow us to respond quickly to changes in your infrastructure, ensuring continuous availability.

Patch Management

Staying compliant and secure is crucial for any business. PCI’s patch management services ensure that your operating systems and software applications are always up to date with the latest security patches. This prevents vulnerabilities that could compromise your infrastructure.

Keep Systems Secure and Compliant: PCI regularly applies patches to prevent vulnerabilities and ensure your infrastructure includes the most current software updates.
Minimal Downtime: We install patches in a way that minimizes downtime, keeping your operations running smoothly.

Network Topology Mapping

Understanding your network infrastructure is key to efficient management. PCI uses advanced network topology mapping tools to create a detailed visual map of your local area network (LAN) and other network components. This allows for easier troubleshooting and better performance optimization.

Comprehensive Mapping: Get a clear view of all network components and their relationships, helping to identify potential performance bottlenecks.
Simplified Troubleshooting: With real-time topology maps, we can diagnose network issues faster, minimizing downtime and improving overall network efficiency.

Automated Device Configuration Backup and Recovery

PCI’s automated device configuration backup and recovery ensures your infrastructure is always protected. If any network device experiences a configuration change that disrupts operations, we can quickly restore it to its most recent working configuration.

Automatic Backups: Every configuration change is stored and backed up for easy restoration in case of an issue.
Instant Restoration: We can restore the infrastructure components quickly, reducing downtime and maintaining system integrity.

Instant Remediation and Remote Access

When problems arise, PCI’s instant remediation services offer immediate support. We provide real-time troubleshooting of your remote IT infrastructure, ensuring that issues are resolved before they impact your operations.

Remote Troubleshooting: PCI’s team provides instant remote access to troubleshoot and resolve problems, minimizing disruptions.
Enhanced End-User Experience: By resolving issues in real-time, we ensure a seamless experience for your employees and end users.

Comprehensive Endpoint Management

PCI Endpoint services monitor and manage laptops, desktops, and mobile devices to ensure they are fully protected up to date.
PCI Endpoint services are intended for environments not using Microsoft 365. If you currently use or plan on using Microsoft 365, we recommend checking out PCI Workplace and PCI Workplace+.

PCI Endpoint

Remote Monitoring & Management (RMM): Ensures proactive monitoring, system health checks, and automated issue resolution for endpoints.
Patch Management: Regular security and performance updates to keep devices current.
Antivirus Protection: Continuous malware detection, removal, and prevention.
Endpoint Detection & Response (EDR): Advanced behavioral analysis and real-time threat containment.
Security & Compliance Enforcement: Policy-driven controls for endpoint security and operational stability.

PCI Endpoint+

Includes all PCI Endpoint services, plus:

Tech Support: Direct assistance for users with endpoint-related issues.
General IT Troubleshooting: Covers a range of user support needs beyond endpoint management, including:
- Connectivity Issues: Troubleshooting Wi-Fi, VPN, or network performance problems.
- Peripheral Device Support: Resolving issues with printers, scanners, external drives, and other connected devices.
- Application & OS Stability: Addressing crashes, error messages, and performance issues related to the operating system or installed applications.
- Account & Access Issues: Assistance with user authentication, account lockouts, and profile-related concerns.
- System Performance Optimization: Diagnosing slowdowns, high resource usage, and providing recommendations to improve endpoint efficiency.

Experience, Expertise, and Commitment

Why Choose PCI’s Remote Infrastructure Management?

What Makes Us Different?

At PCI, we provide comprehensive Remote Infrastructure and Endpoint Management services designed to reduce costs and enhance operational efficiency for businesses across Buffalo and Western New York. Our local team delivers secure, scalable solutions tailored to your specific environment—whether you’re in Amherst, Cheektowaga, or downtown Buffalo. We go beyond traditional IT management by offering a holistic approach that includes cloud services, Infrastructure as a Service (IaaS), and public cloud management—ensuring your systems are always optimized, monitored, and aligned with your business goals.

Cost-Effective: Our infrastructure services allow you to reduce the cost of maintaining in-house infrastructure by leveraging cloud computing and remote infrastructure management. By outsourcing these functions to PCI, you eliminate the need for expensive on-site infrastructure, gaining significant cost savings.
Scalability: Whether your business needs to scale up or down, our remote infrastructure management services can quickly adapt to your changing needs. We offer flexible management of both physical space in your data center and cloud-based environments, ensuring that your infrastructure can grow with your business.
Proactive Upgrades and Maintenance: With PCI, your infrastructure and endpoints are always protected and up to date. We handle everything from regular maintenance to system upgrades, ensuring your IT infrastructure is always performing at its best.

What our clients say about our remote infrastructure management services:

”“PCI helped us migrate and monitor our hybrid infrastructure from our downtown Buffalo office. Their remote support is seamless.”

The Setup and Management Process

Setting up PCI’s Remote Infrastructure Management services is a seamless process designed to maximize efficiency and minimize disruptions. Our team installs advanced infrastructure management tools to monitor and manage your IT environment remotely, ensuring optimal performance.

Assessment: PCI begins by assessing your current IT infrastructure to identify inefficiencies or opportunities for immediate optimization.

Installation of Management Tools: After the assessment, we install network management software and configure the necessary systems to remotely monitor and manage your infrastructure.

Ongoing Monitoring and Support: After installation, we continuously monitor your infrastructure and provide instant remediation for any issues. From patch management to regular maintenance, PCI ensures your infrastructure remains secure, scalable, and efficient.

Why a Robust IT Infrastructure is Key to Business Growth

Your IT infrastructure is the backbone of your business operations. With PCI’s Remote Infrastructure Management, your systems are always optimized for performance, scalability, and security. Whether you’re using traditional IT infrastructure or have embraced the hybrid cloud, PCI’s services allow you to focus on growth while we manage the day-to-day operations of your IT environment.

Ready to Optimize Your IT Infrastructure?

Don’t let infrastructure challenges hold your business back. With PCI’s Remote Infrastructure Management services, you can streamline your IT operations, reduce costs, and improve scalability—all while ensuring continuous availability and performance.