Managed UCaaS Providers for Business, Powered by RingCentral

One Platform. Every Conversation. Anywhere Work Happens.

What You'll Find On This Page:

WHAT UCaaS IS

WHAT PCI DELIVERS

DIFFERENCE BETWEEN UCaaS & CCaaS

HOW UCaaS PRICING WORKS

Your Business Has Outgrown Your Phone System

Most businesses reach a point where the phone system stops being a tool and starts being a problem. Calls drop. Remote employees cobble together workarounds. And somewhere in the background, you are paying to maintain infrastructure that is quietly holding you back.

Unified communications as a service, or UCaaS, is how modern businesses solve this. Instead of separate systems for voice, video, messaging, and collaboration, everything runs on a single cloud platform. It is reliable, scalable, and managed. Your team communicates the way work actually happens now, whether they are in the office, at home, or in the field.

PCI delivers fully managed UCaaS solutions powered by RingCentral, one of the most proven platforms in the category. We handle the architecture, the deployment, the integration, and the ongoing support so your team gets a communications environment that works without your staff spending time keeping it that way.

What UCaaS Actually Replaces

Traditional phone systems, whether an on-premises PBX (the hardware-based switching system most offices have relied on for decades) or an older hosted VoIP setup, were built for a different era of work. Frankly, they require too much. And, when something breaks, it breaks loudly.

UCaaS replaces that model entirely. The infrastructure lives in the cloud. Capacity scales up or down without a truck roll or a new hardware purchase. Features that used to require expensive add-ons, are built into the platform.

For organizations still evaluating the difference between UCaaS and traditional VoIP, the short answer is scope. VoIP moves your voice calls to the internet. UCaaS unifies voice, video, messaging, collaboration, and contact center capabilities into a single managed platform with enterprise-grade reliability and built-in intelligence.

Experience, Expertise, and Commitment

What PCI Delivers: A Complete Cloud Communications Platform

RingCentral’s cloud platform is the foundation. On top of it, PCI configures, manages, and supports a communications environment built around how your business actually operates. That includes:

Enterprise cloud phone system with full PBX functionality
Business calling, intelligent call routing, and voicemail
Team messaging and persistent chat
HD video meetings, conferencing, and webinars
Business SMS and MMS
Cloud fax and voicemail-to-email
Mobile, desktop, and browser-based access across devices

Customer Engagement & Contact Center Capabilities

For organizations that manage inbound volume from customers, clients, or constituents, PCI also configures and manages contact center functionality through RingCentral’s CCaaS capabilities. This is where UCaaS and CCaaS often come up in the same conversation.

UCaaS focuses on internal team communications. CCaaS extends that to customer-facing interactions at scale. PCI delivers both from the same platform, which means your internal team and your customer-facing staff operate in a connected environment rather than parallel systems. Capabilities include:

Omnichannel engagement across voice, SMS, chat, and email
Intelligent call routing and queue management
Real-time analytics, supervisor dashboards, and quality monitoring
AI-assisted agent tools and conversation insights
Scalable configurations for support, service, and sales teams

AI-Powered Productivity Built Into the Platform

RingCentral includes built-in intelligence that reduces manual work and surfaces information that would otherwise get buried in call volume. For IT and operations teams, this means actionable data without a separate analytics tool. For business owners, it means visibility into communication patterns that were previously invisible. Features include call transcription, conversation summaries, AI-driven insights, and intelligent routing and workflow automation.

Deep Integrations With the Tools You Already Use

A communications platform should connect to your existing environment, not require you to rebuild around it. PCI configures RingCentral to work directly with Microsoft Teams, Microsoft 365 and Outlook, CRM and line-of-business systems, and mobile devices and softphones. For organizations already running Microsoft 365, this integration is particularly strong. Voice capability lives inside Teams without requiring users to change how they work.

How UCaaS Pricing Works

UCaaS is structured as a per-user, per-month model. That means no capital hardware expenditure, no maintenance contracts on physical equipment, and no surprise costs when you add a location or onboard a new team member. You pay for what you use, and the platform scales with your headcount.

For most businesses coming off an on-premise PBX or an aging hosted system, the shift to a managed UCaaS model reduces total communications cost while increasing capability.

Ready to Move Beyond Your Current Phone System?

PCI manages your UCaaS environment end to end, from architecture and migration through ongoing support and optimization. If your current communications setup is creating friction, limiting flexibility, or simply costing more than it should, a discovery conversation is a practical next step.