For more than 40 years, we’ve helped organizations navigate constant technological change with confidence. Technology evolves faster than most businesses can keep up. Fear, uncertainty, and doubt can creep in, distracting leaders, exposing risk, and slowing progress. PCI brings clarity, stability, and trusted guidance to that complexity.
We are more than an IT provider. We are a partner in business who helps organizations reduce risk, simplify complexity, and move forward with confidence.
We exist to give our clients comfort, security, and true peace of mind.
By delivering disciplined, Microsoft-focused, AI-ready, and AI-enabled technology solutions, we eliminate worry, reduce complexity, and proactively safeguard what matters most — so our partners can focus on being the best at what they do.
We believe technology should empower, not overwhelm.
At PCI, we don’t simply sell IT services. We listen first, seek to understand, and solve the right problems. Our approach is grounded in partnership, transparency, and accountability, with a relentless focus on long-term outcomes rather than short-term fixes.
Our success is measured by the trust we earn and the relationships we build — many of which span decades. We take that responsibility seriously and look forward to building the same trust with you.
We are patient, respectful, confident, and humble. We listen to understand and treat others the way they want to be treated. We look after one another. We build lasting personal and professional relationships.
We put the needs of others before our own. We communicate clearly and positively. We are calm in the face of adversity. We relentlessly support our clients and each other.
We are accountable, dependable, and true to our word. We do things the right way, and if we make mistakes, we own them and fix them. We sweat the details. We apply common sense to everything we do.
We are self-starting and self-motivated. We collaborate to create, develop and implement solutions. We leave things in better shape than we found them. We engage the day head on, and we are relentless problem solvers.
We continually ask, “What’s next?” We take calculated risks to achieve measured results. We innovate to create value. We challenge the status quo.
Our people are the foundation of everything we do. Guided by our core values, the PCI team brings curiosity, care, and deep technical expertise to every client relationship — working collaboratively to deliver clarity, stability, and results.
Mark is the majority owner of PCI and drives the organization’s relentless commitment to its clients and innovative approach to solving business problems through IT solutions. His passion for developing meaningful professional relationships has established a culture at PCI that results in a true partnership with its clients. Mark is a 34-year IT veteran, who serves his community as a philanthropist and through numerous board positions including the Amherst Chamber of Commerce and as the acting Chairman of the ECC Foundation Board.
Joseph serves as the company’s COO and Integrator. In his time with PCI, Joseph has established a performance management system which rewards performance and living the company values, selected and implemented a professional services automation platform, helped overhaul the executive leadership team, and positioned the company to achieve success.
Scott is our Director of Technology Solutions. His philosophy is to build collaborative teams with a focus on delivering strategic services that align with business goals, IT optimization, and continuous improvement. Scott has been in the IT industry for 20 years with experience in industries such as manufacturing, health care, education, and financial services.
Wendy is the Director of Finance and Admin. Her department supports a variety of areas including A/R, A/P, Billing, Purchasing and Facilities. Wendy has 21 years of professional experience with PCI.
Sean is the Director of PCI’s Quality Assurance. Quality Assurance focuses on ensuring that we consistently deliver the highest standards of products and services to our customers. Sean has 20+ years of industry experience with PCI.
Renea is our Director of Technology Operations. Boasting 18+ years of IT and Professional experience within PCI, she leads a department dedicated to continuous excellence in execution of our services, ensuring a cohesive strategy that drives innovation and keeps our clients satisfied.
Jaime is the Director of Client Success. He has a proven track record in professional, managed and cloud services. Jaime is dedicated to developing, securing, and growing targeted key accounts, aligning his efforts with the company’s broader business objectives. His commitment to excellence and deep expertise in client success make him a vital asset to PCI and its clients.
Don’t wait for a breach to happen. PCI’s IT security services, including vulnerability scanning, endpoint protection, and security awareness training, are designed to keep your business secure from security threats and evolving cyber threats.
