Why PCI?

At PCI, our mission is to provide certainty in an uncertain world – enabling our employees and clients alike to sleep better at night.

100+ organizations and their 20,000+ employees nationwide rely on PCI to deliver business-critical IT solutions. With PCI, organizations can leverage IT and industry expertise within cloud computing, IT-as-a-Service, IT security and service desk.

We are a collection of self-starting, self-motivated individuals who excel at working in teams to create, develop and implement solutions for our clients. At PCI, we are committed to taking charge of all challenges that are presented to us with the desire to leave things in better shape than when we found them.

See for yourself why our employees and clients love being part of the PCI family!

Job Summary:

The Desktop Support Technician interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. This individual maintains, repairs, and troubleshoots desktop hardware and software packages. Writes manual for end-users to describe installation and operating procedures. Desktop support is responsible for writing documentation to describe product corrections.

Responsibilities & Essential Functions:

• Diagnoses, troubleshoots and resolves Microsoft Windows & Mac hardware and software problems including break fix problem management services
• Installs and configures new PC hardware and software on desktops, laptops and peripherals
• Responsible for requirements definition, request coordination, status updates/follow-up, research, design, client approval, setup, installation, configuration and testing.
• Develops, prepares, tests and deploys hard drive images and is capable of supporting users in a virtual desktop environment
• Participates in hardware and software inventory asset management process and updates inventory records within appropriate asset management system.
• Accurately records, updates and documents requests using the IT Service Desk System.
• Resolves incidents and upgrades different types of software, hardware, along with printers, copiers and scanners.
• Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Identifies and implements temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• Proven experience of deskside customer support
• A+ certification strongly encouraged
• Technical capability to perform in a highly diversified and complex environment
• Customer / Client focused
• Decision making skills
• Problem solving and analytical skills
• Time management skills
• Collaboration Skills
• Team player

Job Type: Full-time