Do you have a client-first attitude and enjoy helping others? Do you have comprehensive knowledge of hardware and software programs? As Desktop Support Technician, you will utilize your problem-solving skills to ensure daily operations run smoothly, both internally and externally.

 About PCI:

As a Desktop Support Technician, you will interact with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. You will maintain, repair, and troubleshoot desktop hardware and software packages as well as write manuals for end-users describing installation and operating procedures.

 PCI’s commitment to you:

As a Desktop Support Technician, you will interact with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. You will maintain, repair, and troubleshoot desktop hardware and software packages as well as write manuals for end-users describing installation and operating procedures.

 The Desktop Support Technician will:

• Diagnose, troubleshoot, and resolve Microsoft Windows & Mac hardware and software problems including break fix management services.
• Install and configure new PC hardware and software on desktops, laptops, and peripherals.
• Develop, prepare, test, and deploy hard drive images and support users in a virtual desktop environment.
• Identify and implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.

 FLSA Category – Non-Exempt, full-time.

 Supervisory Responsibility – No

 Location – Buffalo, NY