Why PCI?

At PCI, our mission is to provide certainty in an uncertain world – enabling our employees and clients alike to sleep better at night.


100+ organizations and their 20,000+ employees nationwide rely on PCI to deliver business-critical IT solutions. With PCI, organizations can leverage IT and industry expertise within cloud computing, IT-as-a-Service, IT security and service desk.


We are a collection of self-starting, self-motivated individuals who excel at working in teams to create, develop and implement solutions for our clients. At PCI, we are committed to taking charge of any and all challenges that are presented to us with the desire to leave things in better shape than when we found them.

See for yourself why our employees and clients love being part of the PCI family!


About the team

As a Service Desk Analyst, you will be on the frontlines of helping our client partners solve technical problems. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will respond to queries, runs diagnostic programs, isolate problems, and determine how to resolve issues.


As part of our growing Service Desk team, you will find yourself surrounded by curious, creative and growth-minded technicians whom are among the best in the industry.  Our team integrates creativity with a passion for learning emerging technologies to provide relentless support for our client base.  We challenge each other to grow, solve problems, and to be the best IT solutions provider possible. 

What Experience you will need

  • 1-3 years proven professional workplace experience (Or AS CS or CIS Degree or equivalent)
  • Minimum Level 1 experience, level 2 preferred
  • Reside in WNY area
  • Flexibility in work hours (7am – 8pm)
  • Knowledge of Active Directory
  • Strong Customer Service Skills
  • Knowledge of MS Office Products and Support
  • Email Support experience (preferably in O365/Outlook)
  • O365 support and admin experience
  • A+ Certification
  • PC Hardware Support knowledge
  • Remote User Support
  • Strong documentation skills
  • Strong phone skills

What differentiates PCI from other companies

  • At PCI you have direct access to ownership – we’re transparent, open to new ideas, quick to make smart decisions and always available to talk.
  • Work / Life success is very important to us – we have frequent office events, team outings and family gatherings.
  • We’ve been around the block – the stability and experience that comes with 40 years in business is shared, ensuring certainty for our employees.
  • We believe in sharing PCI’s success, which is part of the compensation for all employees.


Location for this position is Buffalo, NY.


Seniority Level



Information Technology & Services


Employment Type


Job Functions

Information Technology





To apply for this job email your resume to careers@pcibuf.com