HEALTHeLINK is a Regional Health Information Organization (RHIO) based in Buffalo, NY. HEALTHeLINK’s mission is to create and maintain a secure and reliable infrastructure for the timely and accurate electronic exchange of clinical information among health care providers and others involved in the delivery of health care services in Western New York and those who are connected via the Statewide Health Information Network for New York (SHIN-NY). HEALTHeLINK limits duplication, controls health care costs and improves the delivery of services, clinical outcomes and patient safety. 


The Situation

HEALTHeLINK’s Community Portal allows its users access to patient clinical records, managed patient consent, and eligibility data.  Persistent access to the Community Portal can be critical to those providing and receiving medical care.  As a result, HEALTHeLINK required a long-term solution that would provide its users with 24/7/365 access to its systems - while maintaining security, compliance, availability and performance. 



Solution, Benefits & Results:


Using Amazon Web Services (AWS) PCI designed a solution where HEALTHeLINK’s systems would be redundant and hosted on separate AWS Availability Zones.  The solution architecture provides HEALTHeLINK with high availability and disaster recovery capabilities for its systems.   

AWS and PCI have ensured that HEALTHeLINK has a scalable, flexible, secure and compliant cloud environment that is optimized for agility and cost-containment.