Help Desk Services
Worldwide Information Technology analyst organizations, such as Gartner Group & Meta Group, have identified critical IT Best Practices in containing Total Cost of Ownership (TCO) while increasing the level of IT services to the user community. PCI employs these IT best practices while focusing on user satisfaction and customer service.
PCI provides Help Desk services to dozens of clients with thousands of users. For fail over and disaster recovery purposes, PCI operates two distributed Help Desks, our primary location at 703 Washington Street in Buffalo, NY and our secondary site at 6400 Main Street in Amherst, NY.
PCI would welcome the opportunity to demonstrate our IT lifecycle best practices documentation, trouble ticket tracking system, associated Help Desk systems, processes and reporting that may add value to any IT organization.